Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.
1
Inspect Your Delivery
Please examine your package immediately upon arrival to ensure all cakes and pastries are in perfect condition.
2
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the original packaging.
3
Contact Guest Services
Email our support team within 24 hours of delivery with your order number and the documentation of the issue.
4
Resolution Process
Our team will review your claim and arrange for a complimentary replacement or a store credit as appropriate.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing