Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the cakes stay fresh during shipping?
Our cakes are flash-frozen and shipped in insulated containers with dry ice or gel packs to maintain the perfect temperature and moisture level until they reach your doorstep.
Can I schedule a specific delivery date?
Yes, during checkout you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
Do you offer gluten-free or vegan options?
We take pride in our inclusivity and offer a dedicated selection of gluten-free and vegan cakes. Please check the 'Dietary Needs' section on our menu for current availability.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
How should I store my cake once it arrives?
For the best experience, transfer your cake to the refrigerator upon arrival. Allow it to sit at room temperature for 1-2 hours before serving to ensure the buttercream is perfectly soft.
Do you ship internationally?
Currently, we only ship within the continental United States to ensure that our cakes arrive fresh and within their temperature-controlled window.